Technology
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January 31, 2025
Takeaway Menus: Best practices for allergen and dietary labeling
Are you offering takeaway? Online orders? Delivery through third-party apps? Owen’s Law doesn’t stop at your doorstep. The same allergen rules apply for every egg sandwich or vegan curry heading out the door.
It’s 2025 (almost), so your online presence matters. Provide visible allergen info on your website, third-party apps, or social media ordering systems. If you’re using a PDF menu, make it downloadable and easy to read on mobile.
Compliance Tips for Delivery
Menu Clarity: Keep the allergen labels consistent with your dine-in menu.
Order Prompts: Ask customers about allergies during checkout, just like you would in person.
Staff Training: Ensure phone or delivery app orders are handled by trained staff who know your dishes inside and out.
Cover these bases, and you’ll keep your takeaway customers just as informed and safe as your in-house diners.